Refund Policy

All in-app purchases, including paid subscriptions and one-time purchases, are sold and billed directly by the Apple App Store, not by Chat AI 5 or Alzor Labs Company Limited.

Important: Because payments are processed exclusively through Apple, all refund requests must be submitted directly to Apple. Alzor Labs Company Limited is unable to issue refunds on Apple's behalf.

To request a refund, please contact Apple through one of the following:

Visit reportaproblem.apple.com
Open the App Store → tap your profile → Purchase History → select the transaction → Report a Problem
Contact Apple Support directly

All refund decisions are made solely by Apple in accordance with the Apple Media Services Terms and Conditions. Alzor Labs Company Limited has no authority to approve, deny, or override Apple's refund determinations.

Contact Us

If you have questions about your purchase or need assistance, please contact us at [email protected]. For billing and refund issues, please contact Apple Support directly.